India Post being modernised with focus on technology, customer service: Pemmasani
The Union Minister inspects post offices and BSNL infrastructure in Bhopal; stresses faster postal services and improved connectivity
Union Minister of State for Communications Pemmasani Chandra Sekhar inspecting a post office in Bhopal in Madhya Pradesh on Tuesday.
India Post is being comprehensively modernised through the adoption of advanced technology and a customer-centric approach to deliver faster and better-quality services, Union Minister of State for Communications Pemmasani Chandra Sekhar said.
According to a press release issued by the Minister’s camp office in Guntur, Dr. Chandra Sekhar made the remarks during surprise inspections of two major post offices in Bhopal, Madhya Pradesh, on Tuesday. He said the postal department was being strengthened to function with the efficiency and service standards of a corporate organisation while retaining public trust.
He inspected counter services, ticketing systems, parcel delivery networks, mail handling and other modern facilities. He also interacted with postal employees to understand their workplace challenges and requirements and sought feedback from customers and members of the public on service quality and the problems they faced.
He said India Post had evolved beyond letter delivery into a major public service network offering banking and insurance facilities. Efforts to strengthen its operations had been intensified over the past two-and-a-half years.
He highlighted the expansion of banking services through India Post Payments Bank and the digital transformation of Postal Life Insurance.
Later, he reviewed BSNL’s network and technical infrastructure in Bhopal and directed officials to ensure uninterrupted high-speed connectivity and improve telecommunications services.
- post
- service
- india
- focus
- technology
- customer
- pemmasani
- union
