OmniBSIC Bank named Marketing-Oriented Bank of the Year at CIMG Awards

OmniBSIC Bank has been named Marketing-Oriented Bank of the Year at the 37th Chartered Institute of Marketing, Ghana (CIMG) National Marketing Performance Awards. In addition, the Bank received honours for Best Bank in Service Quality, Best Performance in Net Promoter Score (Consumer Banking), and emerged as Second Runner-Up in Customer Satisfaction.

The honours were presented at the awards ceremony held at the Labadi Beach Hotel in Accra on October 17, 2026, recognising marketing achievements for the 2025 assessment year. Speaking on behalf of the Bank, Group Head of Corporate Banking, Anne Marie Appiah said the four distinctions highlight the Bank’s strategy of placing customers at the centre of its operations and using service excellence to build lasting relationships.

It also reinforces the Bank’s focus on combining effective marketing with measurable customer experience outcomes and sustained service delivery. She added that the recognition affirmed “These awards affirm our commitment to putting customers first and ensuring that our promise of being ‘Not Just Another Bank’ is reflected in the quality of service we deliver every day.

We are therefore particularly encouraged by the recognition for Service Quality and Net Promoter Score because they reflect the importance of earning customers’ trust, meeting their expectations and giving them reasons to recommend us to others,” she said. She further noted that management would continue to enhance service delivery, deepen customer engagement and ensure that the Bank’s marketing strategy remained closely aligned with customers’ needs.

About OmniBSIC Bank OmniBSIC Bank is a universal bank formed through the merger of the erstwhile OmniBank and Sahel Sahara Bank following the Bank of Ghana’s 2017 banking sector reforms. The successful merger strengthened the bank’s position in Ghana’s financial sector, supported by aligned business models, stakeholder commitment, strong governance, and continued investment in infrastructure.

Headquartered at Airport City in Accra, OmniBSIC Bank operates 41 business locations nationwide and provides banking products, services, and digital solutions for corporates, SMEs, and individuals. The bank also invests in technology and staff development to deliver reliable, convenient, and customer-focused banking services while supporting the communities it serves.

OmniBSIC Bank has undergone a comprehensive transformation, achieving improvements across all key areas, including financial performance. It has received numerous accolades, such as: African Banking Excellence Award for Growth, Innovation and Customer Value, International Forum on African-Caribbean Leadership (IFAL 2026) Best Corporate Bank Ghana, Global Banking and Finance Review, 2026 Fastest Growing Digital Bank of the Year — Digital Innovation Award, 2025 Most Improved Bank for Customer Service Engagement — Africa Bank 4.0 Awards, 2025 Bank of the Year – Ghana Business Standard Awards, 2024 Best Ghanaian-Owned Emerging Brand – Made-in-Ghana Awards, 2024 OmniBSIC Bank is currently ranked 29th on the Ghana Club 100 list by the Ghana Investment Promotion Centre (GIPC).

The bank is a proud member of the Ghana Deposit Protection Scheme.