Microsoft outage impacts IndiGo and Air India’s email support services

The company said it was pursuing multiple workstreams to pinpoint the underlying cause of a traffic influx and to recover its backend servers. November 13, 2026

IndiGo on Friday (November 13, 2026) said its email support services have been impacted by the Microsoft service disruption.

In a post on X, the country's largest airline said all other support channels remain available.

"Due to a global Microsoft service disruption, our email support services are currently impacted, and we may not be able to receive your emails," the carrier said.

Service Advisory While the global Microsoft service disruption continues to impact email support, IndiGo's flight operations remain unaffected, with all other customer support channels fully operational. 6E Skai continues to deliver uninterrupted, round-the-clock assistance, efficiently addressing customer queries and ensuring customers receive the support they need, whenever they need it. Our flight operations and other business functions continue to operate as usual, while proactive customer engagement and timely notifications ensure customers remain informed and connected with us throughout their journey.

Air India, in a post on X, said it was closely monitoring the ongoing Microsoft outage and that its flight operations remain unaffected.

There is currently no impact on any of our communication channels, the airline said.

We are closely monitoring the ongoing Microsoft outage. Our flight operations remain unaffected, and there is currently no impact on any of our communication channels. To ensure seamless support, we have temporarily rerouted our emails so that every message continues to reach us without interruption, and we are responding to all emails within our usual 24-hour timeline. All channels are functioning as expected: • Voice • AI.g • Social Media • Customer Notifications We remain fully committed to supporting you at every step and will continue to keep a close watch on the situation. #Advisory

"To ensure seamless support, we have temporarily rerouted our emails so that every message continues to reach us without interruption, and we are responding to all emails within our usual 24-hour timeline," it said.

Further details could not be immediately ascertained.

Keep track | Microsoft Outage LIVE: Microsoft outage enters second day; company says not aware of malicious activity

Since late Thursday night (November 12), Microsoft's workplace platforms -- including Outlook and Teams -- have experienced a worldwide outage. According to the outage-tracking site Downdetector, users in India first started reporting disruptions around 11 pm on Thursday.

Although the volume of outage reports dipped overnight, it surged once more after 6:00 a.m. on Friday (November 13).

In a statement on X, Microsoft noted that the strain on its infrastructure was not triggered by increased traffic but rather by "a number of servers being unexpectedly unavailable".

An update on the company's service health page at 11:16 am IST on Friday (November 13) indicated "service degradation" affecting Microsoft 365 business and enterprise users.

The company said it was pursuing multiple workstreams to pinpoint the underlying cause of a traffic influx and to recover its backend servers.

"As of now, we are not aware of any malicious activity that is causing this incident," the company said, noting that a comprehensive post-incident report detailing the underlying cause will be released once the problem is resolved.